Dave & Buster's Livonia

Alex 2 months ago

We went here instead of Utica because people said there was a recent remodel, and we thought it would be nicer than the last time we were here. It was not. When we were seated the table next to us hadnt been bussed yet and wasnt pleasant on the senses. When it was bussed, the worker left food scraps on/around the table. See picture. When we received our menues, one was missing pages, and the other was filthy/rancid. The pages were stuck together with food/beer, and it smelled like a dumpster. I told the leader/manager about it, and grabbed new menu. But the new menu had the same issue as the first. I told different leader/manager about the second menu, and that I was on my 3rd menu now because they were filthy/rancid. When the food came out our cheesesteak sandwich came out with chicken on it and the GPT fries were soggy. We didnt bother sending it back because service was slow to begin with. Also, they should label the kiosks that take cash, we had to ask if they took cash.

Tawina Bizzell 3 months ago

I love Dave & Buster’s because of the half off Wednesdays however, I frequent the location in Westlake in Ohio. This specific location the food was amazing. We were seated and had to wait and find a server to serve our table but once we did that, the young lady was exceptional. There were quite a few games that were not working at this place is a lot smaller than what I’m used to.

Ian 7 months ago

Came here with some friends. Service was pretty slow. We waited about 20 minutes for drinks, close to an hour for food. I ordered a bacon burger. The bacon tasted really bland and dry. Burger didn't taste much better. At $44 I would expect things to taste way better. After all that waiting it basically killed the vibe for any of the games.

Luxury Chaos 8 months ago

I recently visited the Dave & Buster’s in Livonia with my family and unfortunately the experience was very mixed. We purchased three of the $59.99 Eat and Play combos for the kids, and I do want to give credit where it’s due. We ended up losing one of the game cards and the manager was extremely accommodating in making sure the free meal was still honored. That level of understanding and customer care was truly appreciated. However, the rest of the visit did not match that same standard. I went to the bar to grab a drink and watch the football game and sat there for quite a while without being greeted, even though the bartender clearly saw me. The bar itself wasn’t busy, yet the environment felt rushed and unwelcoming. When I was finally acknowledged and received my drink, the overall energy was tense and uncomfortable. The bartender I interacted with, Dana, came off very cold. Later, I spoke with a friend who had been there the day before and they mentioned having a similar negative customer service experience with her as well. When we sat down to eat as a family, the attitude continued. Our waitress was noticeably hostile. She slammed my drink on the table and did the same with

Francheska 8 months ago

Nice place overall, but the no–outside food policy felt a bit rigid. Not everyone eats fast food, and the vegetarian options were limited.I let the host know I was observing a religious Daniel fast, which limits what I can eat, and that I had brought my own food. She politely explained that outside food isn’t allowed. The dining area was nearly empty, and my two adult kids were eating, so a little flexibility would have gone a long way. We did spend money here, including on games, so it wasn’t like we weren’t supporting the business. In 2025, people have dietary preferences and restrictions, and being forced to sit in the car to eat instead of with your family isn’t reasonable.I hope they reconsider changing this policy.